Hi All,
Musician's Friend was originally based right here in the fair State of Oregon in the little southern town of Medford (where the Corporate Headquarters still resides). In the last few years though they moved the distribution center to Kansas City likely to be more centrally located for shipping.
Bought a lot of stuff from them over the years, and the level of customer service has been really good overall. My only gripe is that they are so much farther away that it takes a week to get my orders when it used to only take a day. They still ship very promptly (like next day), but orders get hung up in transit. Had a guitar stuck on a train in a blizzard in South Dakota for 10 days! But they provided a free hard case for it to compensate for the inconvenience.... by 2 day air no less!
Liberal return policy, and good people in technical service who know the products well keep me a loyal customer, and I would recommend them to anybody... not just people I don't like.
Take Care:
Doug
PS: No I do not work for them, nor have I received promotional compensation from Musician's Friend or any of their affiliates.
"what is this quintessence of dust?" - Shakespeare