Dear adamas54,
Ive been partly offline a few days and didnt see this message until now. I am sorry you didnt like the T-shirts - lets find a way to fix it.
First a few words about the T-shirts. They are not printed/approved directly by Chordie. There are a few companies that do single prints on the Internet. What I do is just upload a design, and click on what goods I would like to make available. These companies then print the T-shirts/mugs when they get an order, and handle all customer support, payment, shipment etc. Chordie get about $1-$2 for every T-shirt that is sold. Since the volume is low, this has been the easiest way of handling this.
Originally I had one US shop (cafepress) but this was extremely expensive for European customers. So about a month ago I opened a shop at Comboutique for European customers. Ive seen the T-shirts from Cafepress and they have OK quality. I have seen a white print from Comboutique and that was OK. I have not yet seen their black shirts.
I see you state the price in $, and it seems like you have bought your T-shirts in Europe. If you are located in the US, this will be a very expensive way of doing it.
This does however not an excuse for the bad quality of the print. Please let me know more about it. Is it black or white T-shirts? What image? Could you take a photo of the T-shirt and send it to admin@chordie.com?
In general printing on black T-shirts is a lot more complicated than printing on white T-shirts. This is especially true for single prints like this. Unlike for white t-shirts where just color can be applied, printing on black will mean that "a covering layer" has to be applied to the T-shirt. However the prints on comboutique has been given good reviews on this, so I am surprised. And they claim to have a very good return policy.
I just noticed you are using an aol-account. Aol did for a long time block all mail from my domain. It was impossible to open it up without having an office in the US. I think that problem is solved now, but they do have a strange policy toward foreign domains. I would not be too surprised if the customer service at comboutique are not able to answer you at that address.
If it turns out that any of this is my mistake (like the high resolution images in the designs prints badly on black T-shirts), I would of course refund you personally. Before doing this, I will help you to get in touch with comboutique customer service.
I would also very much like to hear from other having bought T-shirts. Where did you buy it, what color, how was the print quality, how does it look after 5 washes?
