Topic: Nothing works
I don't know how Adobe Photoshop Elements got to be the largest selling product for photo editing. It is junk, junk, junk as far as I'm concerned. There's no manual for using it. Support is through an on-line community and help desk. The help desk has run me through all manner of nonsense before even addressing my question each time I've called. Seriously - 20 to 45 minutes on the phone BEFORE they'll even listen to my question is not uncommon. The forum and on-line community gets pitiful responses from Adobe. I have an issue that ten other people have reported by the reporting mechanism. It was also on the forum. It was first reported in December, 2010 on the forum. Adobe says they can't duplicate the error. Give me a break. If it's enough that ten different people have reported it (and you have to think a lot of people didn't re-report it after seeing it was already reported), it's readily and easily duplicated. One of the people on the forum wrote his own solution, but I can't figure out how to make it load. Version 10 is out. I don't expect that after version 8 failing and them refusing to support it. Then version 9 not getting support for one of the features they advertise, that I'll be spending money on version 10. Back to the drawing board to find a way to manage my digital photos. Free software from Microsoft seems to work fairly well.
I bought Sonar 9 from Cakewalk for recording and practice. While I would not have thought it possible, the instructions and support are worse for it than for Photoshop Elements. Further, when I have posted to the on-line community to ask a question about how to use certain features, I have been insulted and verbally abused by Cakewalk's tech staff. To make it even WORSE, the snarky, insulting answer I received from their tech staff WAS WRONG!!! They gave me instructions for the full version of Cakewalk and not for Sonar 9. When I pointed that out, they abused me further for being too cheap to buy the full version at three times the cost. Well, um, guess what. They're not getting another dime from me, let alone three times the cost for what doesn't work. Free software from WavePad seems to work fairly well.
When free works better than paid, it makes me wonder how software companies expect to stay in business.
- Zurf
If it comes from the heart and you add a few beers... it'll be awesome! - Mekidsmom
When in doubt ... hats. - B.G. Dude