• From: Virginia, USA
  • Registered: 2009-06-12
  • Posts: 873

Topic: Good Customer Service

Just a shout-out for a good customer service experience with St. Louis Music Company a.k.a. Alvarez Guitars. I called their customer service/parts line and ordered a new 6-piece saddle for my recently acquired Alvarez Guitar. Not only did they have the part, it was priced reasonably, and they took my order quickly. The rep, Tom, was very knowledgeable and helpful. He was easy to contact and he returned my calls promptly.

So whatever the name or the challenges this company may be facing their customer service gets a gold star from me.

No to find a luthier to set-up this saddle. Each string has its own tiny saddle. I'm comfortable doing it myself with the one-piece variant but not this.
dj

  • From: Virginia, USA
  • Registered: 2009-06-12
  • Posts: 873

Re: Good Customer Service

Update. I ordered the saddle Tues or Wed and I received it today via the USPS!

And I now discover the individual saddles are mounted in a base of some sort and its the single based that will need to be sanded. I CAN do that. Whew!

  • From: Tooele Ut
  • Registered: 2006-03-04
  • Posts: 4,049

Re: Good Customer Service

Well, good.  I have faith in you my son.  Good luck.

You can see all my video covers on [url]http://www.youtube.com/bensonp1000[/url]
I have finally found happiness in my life.  Guitars, singing, beer and camping.  And they all intertwine wonderfully.
  • From: Virginia, USA
  • Registered: 2009-06-12
  • Posts: 873

Re: Good Customer Service

Done. It was trickier than I thought. Although all the individual saddles are in a "base" saddle that doesn't mean that can't fall out. The previous owner had the saddle all dorked up. The strings were practically rubbing on the bridge! Unfortunately all I have laying around is light strings and this baby needs mediums. So maybe tonight or tomorrow I'll venture into the guitar store. Surely trouble will ensure. Hand me the Beano!

  • From: Yankee Hill, CA
  • Registered: 2011-09-08
  • Posts: 6

Re: Good Customer Service

Ddi you have to redo the neck or truss rod?  Previous owner must have really dorked up the action on that guitar!

  • From: Virginia, USA
  • Registered: 2009-06-12
  • Posts: 873

Re: Good Customer Service

The truss rod was okay.  The neck is straight. No additional dorkage!

  • Zurf
  • Zurf
  • Blunt but well meaning moderator
  • Offline
  • From: Virginia, USA
  • Registered: 2007-06-27
  • Posts: 7,522

Re: Good Customer Service

I think the correct term is dorkification. 

:-)   

- Zurf

Granted B chord amnesty by King of the Mutants (Long live the king).
If it comes from the heart and you add a few beers... it'll be awesome! - Mekidsmom
When in doubt ... hats. - B.G. Dude
  • Registered: 2008-07-19
  • Posts: 128

Re: Good Customer Service

Or maybe its dorking.

  • From: Bellevue, WA
  • Registered: 2006-06-15
  • Posts: 3,336

Re: Good Customer Service

To dork?

Someday we'll win this thing...

[url=http://www.aclosesecond.com]www.aclosesecond.com[/url]

jerome.oneil's Website

  • From: Tooele Ut
  • Registered: 2006-03-04
  • Posts: 4,049

Re: Good Customer Service

Dorkititus

You can see all my video covers on [url]http://www.youtube.com/bensonp1000[/url]
I have finally found happiness in my life.  Guitars, singing, beer and camping.  And they all intertwine wonderfully.
  • From: Virginia, USA
  • Registered: 2009-06-12
  • Posts: 873

Re: Good Customer Service

Pete, Latin is always welcome. thanks.