There's a lot of "tricks" to getting the phone working on the cable company's end. It's highly likely that the person who set it up in the computer didn't do everything right. You'll have to get someone on the line that has a brain. Also, you have to go through an authorization process with a different company - if that didn't go "perfectly" your phone service won't go through and they'll have to have you go through it again. If you're stuck at that point, make sure the cable company tells you EXACTLY how they spelled your name and address in the system before they transfer you to the third party for authorization. That's usually the number one reason phone service doesn't go through if everything else is right (and everything else is usually NOT right in the system). I'm sure it's the computers and poor training of the folks on the other end of the phone, not you. Also, they have to have already sent a tech out to remove a physical filter in your line outside. Someone may have forgotten to order that as well. There's so many things that can go wrong with setting up phone service. I wasn't trained right, but figured most of it out eventually. In the mean time, I was being reprimanded for not "selling" enough phone service, all because every one I tried to set up didn't go through (because of the poor training). THAT is why I quit that job before they fired me for their stupidity. Sadly, all the cable companies are the same (and guess what? 75% of the people you talk to on the phone aren't even working directly for the company but instead for a third party company - outsourced - and that's why their training sucks. I'm a perfect example.)
To be honest, the people who USUALLY can fix it for you are those in the sales department because they can override a lot of the computer codes... unfortunately, getting someone from sales on the line after you've been sold is difficult as they'll undoubtedly want to transfer you to tech support. Again, GOOD LUCK!!! Maybe my insight can help you navigate the BS.
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