• Zurf
  • Zurf
  • Blunt but well meaning moderator
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  • From: Virginia, USA
  • Registered: 2007-06-27
  • Posts: 7,522

Topic: Arrogance is ticking me off tonight.

I am so sick and tired of arrogant companies that when their product doesn't work right has a so-called support FAQ that says, "Well, make sure all your other stuff is working right because our stuff is perfect don't you know.  If it's not working right, either it's your fault or the fault of the other stuff you've got.  So don't call us any more, OK?" 

I had this with some Cakewalk software the other day.  They produce a software with no manual and a terrible Help section then get uppity when you use their forum to ask how to use their product.  Today it was Denon.  I have an A/V receiver my wife was kind enough to buy for me as part of our renovation.  Setting it up today, the HDMI and audio signals didn't translate to the TV or the speakers.  Um, that's pretty much the ONLY THING I need an A/V receiver to do!  I was ready to fly to Japan and shove it up a place on the designer that is unlikely to fit something as large and rectangular as the A/V receiver.  But I'd make it fit. 

- Zurf

Granted B chord amnesty by King of the Mutants (Long live the king).
If it comes from the heart and you add a few beers... it'll be awesome! - Mekidsmom
When in doubt ... hats. - B.G. Dude
  • From: Frederick, MD
  • Registered: 2006-12-28
  • Posts: 851

Re: Arrogance is ticking me off tonight.

Customer support nowadays is almost non-existent.

sadly...


=[
Dm

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but mediocrity knows nothing more than itself."

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  • NELA
  • Honoured Member
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  • From: West Monroe, La. 71292
  • Registered: 2007-11-28
  • Posts: 1,303

Re: Arrogance is ticking me off tonight.

Come on, Zurf. Tell me how you really feel.

Nela

NELA's Website

  • dino48
  • Honoured Member
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  • From: los banos,california
  • Registered: 2007-04-06
  • Posts: 6,801

Re: Arrogance is ticking me off tonight.

Hi zurf I have been through this a couple of times and I know how it feels,I talked to the better busness bureu and they helped me with one. They also told me when buying things like you may have trouble with to put it on a credit card even if you have the cash as you do have some recoarse when you use the cardto buy it. you might ck if you bought it with a credit card and see if you do,I wish you luck. you might try taking it back to where it was bought and talk to them.

my papy said son your going too drive me too drinking if you dont stop driving that   Hot  Rod  Lincoln!! Cmdr cody and his lost planet airman