Greetings Fellow Chordians -
New look and feel is great - Page loading is great - Navigation is great . . . mostly. THANKS to all developers and contributors!
Here's the thing: After trying common fixes and potential fixes found in the Forums for over a month now, I continue to have difficulty logging in to My Songbook, and it appears, anything but the Forums. Occasionally, clearing cooking and launching a fresh browser has worked, but I can't figure out why I would have to clear cookies every time to get to "My Songbook," nor have I discovered any pattern to when clearing cookies works or doesn't work. I decided it was time to reach out to the community. Thanks for any solid help you may be able to provide.
On the My Songbook tab, following the instruction, "To use the songbook you need to log in. It is free to register," when I log in, I am asked to "Confirm" the action. Clicking the "Confirm" takes me to the Forums. All good on the Forums tab. I can see my username at the top right and can navigate freely throughout the Forums . . . still, I am trying to get to My Songbook . . . right?
What have I tried?
1. Clear cookies, history and SSL state; close browser, launch new browser, attempt to log in fresh
2. Confirmed cookies enabled > Does that matter?
3. Java is current and enabled
4. Adobe Flash 21.0
5. Java Deployment Toolkit (32-bit) is installed and enabled
6. Java Plug-In SSV Helper and ...2 SSV Helper are installed and enabled
7. Same results in I.E. 11.0.9600.18231 and Firefox 45.0.1 on Windows 8.1 64-bit
8. *Additional details below, as shown on www.whatismybrowser.com
> Selecting any tab other than Forums (e.g. Home, Songs, Artists), my username is gone but I can navigate around within those tabs
> > MAIN ISSUE > > After logging in from the Home page, when I select My Songbook, I am prompted to Login again, as follows:
"My Songbook
The songbook is your personal collection of guitar chords and guitar tabs.
After you have added the songs to the songbook, you can edit the songs to correct errors. You can also print the songs as a high quality booklet.
To use the songbook you need to log in. It is free to register."
> If I just click the "log in" hyperlink from there (http://chordie.com/forum/login.php), it takes me to the Forums tab and shows my username at the top, indicating I am still logged in
> After I can see that I am still logged in, when I select the My Songbook tab, the same page appears as before, prompting me to log as follows:
"My Songbook
The songbook is your personal collection of guitar chords and guitar tabs.
After you have added the songs to the songbook, you can edit the songs to correct errors. You can also print the songs as a high quality booklet.
To use the songbook you need to log in. It is free to register."
> Again, because I am actually logged in, clicking the "log in" hyperlink from here takes me to the Forums tab, and shows that I am still logged in; however, selecting the My Songbook tab continually returns me to this loop.
> When I clear cookies, close browser, restart machine and log in anew, from scratch, from the "log in" link on the My Songbook page, I get the same result as described above as the "MAIN ISSUE."
I must have missed a configuration step to make the new authentication protocol work. Although most Chordie members are not having this issues, it is apparent that I am one of many, so I anyone has figured it out by now, this must be a simple fix I am overlooking.
Please advise. Thanks to the community for your welcoming and helpful team spirit!
Sincerely,
Caesura Dal Segno
*Addendum
Your Web Browser's Capabilities:
Is JavaScript enabled? Yes
Are Cookies enabled? Yes
Is Flash installed? Flash 21.0 is installed ✓ Up to date
Is Java installed? Java is not installed, or is disabled
Your web browser's technical details:
Browser version (full) 11.0 Operating System version (full) Windows NT 6.3 Layout Engine Trident
Trident version 7.0 ------- Adobe Flash Full version 21.0.0
---------Browser GMT Offset -04:00 -------
------- HTML5 Canvas Yes HTML5 Video Yes
HTML5 Audio Yes Indexed DB Yes Local Storage Yes
Session Storage Yes Application Cache Yes -------
------- XHR2 No SVG Yes
WebGL Yes CSS Font Face Yes CSS Gradients Yes
CSS Multiple Backgrounds Yes CSS Box Shadow Yes CSS Animations Yes
CSS Transforms Yes CSS 3D Transforms Yes CSS Transitions Yes